Spur vs Kommo: built for commerce conversations, not sales pipelines.

Yes. amoCRM officially rebranded to Kommo in October 2022. Same company (QSoft LLC, San Francisco), same product lineage, in production since 2009. The "messenger-based CRM" positioning and AI agent push are the newer layers on top of a 15-year-old sales-CRM core.

Not on the .com pricing page. Kommo's billing FAQ explicitly says "monthly payment is not currently available" and the minimum subscription is six months — discounts kick in at 9, 12 and 24-month commitments. The Shopify App Store path bills monthly at $25/seat, but that's a separate channel with different entitlements. Spur, by comparison, bills monthly or annually with no minimum term and a 7-day free trial.

For a 5-person D2C team that needs an AI agent and broadcasts: yes. Our AI Accelerate plan is $1,526/yr all-in. Kommo Advanced × 5 seats is $1,500/yr for the plan alone, but the AI agent is a separate credit add-on — realistic total ~$2,700/yr. For a 2-person sales team on Kommo Base without AI, Kommo can be cheaper. Compare apples to apples — the right number is total cost across plan + AI + channels, not the sticker.

Yes — and any "alternative" page that tells you otherwise is wrong. Kommo has a real AI agent that uses knowledge sources, runs defined actions, connects to Shopify / Lazada / NuvemShop / WooCommerce and supports multilingual replies. The constraints that matter for D2C buyers: it's a separately metered credit add-on (Starter 5,000 / Growth 50,000 / Scale 100,000 per month, no rollover), it's inbound-only per Kommo's docs ("AI agents only reply to incoming messages and cannot start conversations"), and the agent is scoped to one per pipeline stage. Ours is bundled, multi-channel from one config, and runs proactive flows alongside.

Yes — and for plenty of teams it's the right setup. Keep Kommo for sales pipelines, deal stages, lead cards and reporting. Add Spur for WhatsApp broadcasts, Instagram comment-to-DM, cart recovery and the AI customer-conversation layer. We talk to your CRM via REST API, webhooks and HTTP Request actions inside flows. The Migration section above is the practical version.

Yes. The Kommo Shopify app costs $25/mo per seat, sits at 3.7★ across 14 reviews and can sync customers, products, orders, create leads per order, and segment customers. Per Kommo's own docs, only one Shopify store can be linked per Kommo account, order tracking depends on Shopify sync intervals (delays happen), and changes from Kommo don't sync back to Shopify (you can't cancel or archive orders from Kommo). Our Shopify app is multi-store, 5.0★ across 108 reviews, and built around the cart-recovery / order-update / segment-by-order-history workflows.

Kommo has them, we don't. We focus on WhatsApp, Instagram, Facebook Messenger and web chat. If TikTok inbox, Telegram, WeChat or Viber are core to your customer mix, stay on Kommo or pair it with a dedicated tool. Worth knowing that Kommo's own TikTok docs flag hard regional limits (no EU / Switzerland / UK users) and a 10-message-per-48-hours cap after a customer messages you.

We operate under GDPR with customer data hosted on AWS Frankfurt and WhatsApp data localization set to Europe at number setup. Our DPA, subprocessor list and current security packet — including SOC 2 controls documentation — are shared under NDA with buyers in procurement review. Email security@spurnow.com or talk to your account contact to get the latest. For lighter-touch reviews, our public GDPR statement and DPA cover most of the standard questions. Contract counterparty is Spurtastic Technologies Private Limited (CIN U72900DL2021PTC390905).

For a Shopify store running WhatsApp + Instagram + Facebook + web chat: a few hours, with our AI agent crawled from your website and help docs and live the same day. Most full Kommo-to-Spur migrations finish in 5–15 days — WhatsApp Business API number migration is the gating step (24–72 hours of Meta processing). Plan for one week of parallel running before fully cutting over.