25 WhatsApp Business Greeting Messages (Copy Now!)
Greeting or welcome messages are what you send in response to the first interaction a potential customer does with you on WhatsApp.
In these messages, you typically introduce about your business. You can additionally:
- Share your brand story
- Tell about any active offers/ongoing sale
- Set expectations for customer support to handle any queries
- Showcase your catalog within WhatsApp
Greeting messages let the customer know about any important thing that you'd like to communicate ASAP & improve your CSAT.
At Spur, all the businesses that setup Working Hours & Greeting Messages see an easy uptick in customer satisfaction and even conversions. Since many businesses link to the latest collection or offers in their greeting messages, itself. This prompts customers to check out the latest offers and avail them before they go away.
As for customer support, both normal and frustrated customers understand the expected response time and respect the working hours of the business. Setting expectations cools down the customers, who would otherwise start bashing out the brand name on Social Media instead.
On Spur, it's effortless to set up welcome messages.
- Go to Automations → Basic Automations → "WhatsApp Welcome Flow"
- Click on Edit, copy any of the templates from below
- Paste and turn on the flow!
We also have a detailed guide if you need further assistance in setting it up.
Coming up with a welcome message draft is a daunting task. You'll need to cater to customers at various stages and make sure they understand your side of things while making sure you guarantee to solve their problem.
If you don't have time and are in a rush, I'd say just copy one of the generic templates below and move on. Something is better than nothing!
Welcome to [Business Name]! "Hi [Customer Name]! Thank you for reaching out to us. How can we assist you today? We’re here to make your experience smooth and satisfying. Just let us know what you need!"
Hello from [Business Name]! "Hey [Customer Name]! We’re thrilled to connect with you. Whether you have a question, need support, or want to explore our products/services, we're just a message away. How can we help?"
Greetings from [Business Name]! "Hi [Customer Name]! We’re excited to hear from you. Is there something specific you’re looking for? Let us know, and we’ll do our best to assist you quickly!"
Thank You for Contacting [Business Name]! "Hello [Customer Name], welcome! We appreciate you reaching out. Whether you’re here for support or inquiries, we’re ready to provide the information you need. How can we help today?"
Warm Welcome from [Business Name]! "Hi [Customer Name], thank you for messaging us! We’re committed to providing you with the best service. Tell us what you’re looking for, and we’ll get right on it!"
Welcome to [Business Name] Customer Support! "Hi [Customer Name]! We’re here to assist you with any questions or concerns you might have. Our team is available from [Working Hours], and we aim to respond as quickly as possible. How can we help you today?"
Hello from [Business Name] Support! "Hey [Customer Name]! Thanks for reaching out. Our support team is here to help you from [Working Hours]. We’ll do our best to get back to you within these hours. How can we assist you?"
Greetings from [Business Name] Support Team! "Hi [Customer Name]! We’re glad you contacted us. Our support hours are [Working Hours], and we’ll respond promptly during this time. What can we help you with today?"
Welcome to [Business Name] Support! "Hello [Customer Name]! We’re here to provide you with the best support. Our working hours are [Working Hours]. If you reach out outside of these hours, we’ll get back to you as soon as possible the next business day. How can we assist you?"
Thank You for Contacting [Business Name] Support! "Hi [Customer Name]! We’re here to help. Our team is available from [Working Hours], and we’ll get back to you within this time frame. If it’s after hours, rest assured we’ll respond first thing the next business day. What can we assist you with?"
Hello from [Business Name]! "Hi [Customer Name], thank you for reaching out. We’re currently experiencing a higher-than-usual volume of inquiries. Our team is actively working to respond to everyone, but there might be a slight delay in getting back to you. We appreciate your patience and will assist you as soon as possible!"
Thank You for Contacting [Business Name]! "Hey [Customer Name], we’re thrilled to hear from you! Due to an unexpected surge in messages, there might be a delay in our response time. Rest assured, we’re working diligently to address your query. Thanks for your understanding!"
Greetings from [Business Name] Support! "Hi [Customer Name], we’re currently handling a large number of inquiries and are doing our best to get back to everyone. Please bear with us if there’s a delay in our response—we’re on it and will get back to you as quickly as possible!"
We Appreciate Your Patience! "Hello [Customer Name], we’re experiencing an unusually high volume of requests right now. While this may cause some delays, our team is working hard to address each query. Thank you for your patience and understanding!"
Thank You for Your Understanding! "Hi [Customer Name], due to a large number of messages, we’re experiencing some delays in response time. Please know that we’re working hard to get back to you as soon as possible. We appreciate your patience and will be with you shortly!"
Join Us for an Exciting Event! "Hi [Customer Name], thanks for reaching out! While we’re working on your query, we wanted to let you know about an upcoming workshop we’re hosting on [Date]. It’s a great opportunity to learn and connect with like-minded individuals. We’d love to see you there!"
Mark Your Calendar for Our Upcoming Seminar! "Hello [Customer Name], we’re here to help! While you wait, don’t miss out on our seminar happening on [Date]. It’s packed with insights you won’t want to miss. Save the date and join us for an enriching experience!"
Exciting News: Meetup on [Date]! "Hi [Customer Name], we’re currently processing your request. Meanwhile, we’re thrilled to announce a meetup on [Date]. It’s a chance to engage, learn, and network with others in the community. Hope you can make it!"
Upcoming Workshop Alert! "Hey [Customer Name], thanks for contacting us! While we work on your query, we wanted to share that we’re hosting a workshop on [Date]. It’s designed to help you get the most out of [Topic/Product]. Don’t miss out—reserve your spot today!"
Join Us at Our Next Event! "Hi [Customer Name], we appreciate your patience. By the way, we’re hosting an event on [Date], and we’d love for you to join us. It’s a great opportunity to dive deeper into [Topic/Product] and connect with our community. See you there?"
Exciting News from [Business Name]! "Hi [Customer Name], thanks for reaching out! While we’re working on your query, why not check out our latest collection on our website? We’ve just launched some amazing new items. As a thank you for your patience, use the code WELCOME10 for 10% off your next purchase!"
Discover Our New Collection! "Hello [Customer Name], we’re excited to assist you! In the meantime, explore our brand-new collection that just dropped on our website. To sweeten the deal, use code THANKS15 at checkout for 15% off your purchase. We’ll get back to you shortly!"
Shop Our Latest Offers! "Hi [Customer Name], we’re currently handling your request. While you wait, why not browse our ongoing offers on our website? We’ve got some fantastic deals you won’t want to miss. As a token of appreciation, here’s a special 10% off code: EXPLORE10."
Check Out What’s New at [Business Name]! "Hey [Customer Name], we’re on it! While you wait, take a look at our latest arrivals on our website. And just for you, use SPECIAL20 for 20% off your next order. We’ll be with you soon!"
New Arrivals & Special Offers Just for You! "Hi [Customer Name], thanks for your patience as we handle your query. In the meantime, feel free to explore our newest collection and ongoing offers online. To make your day a little brighter, enjoy 15% off with code EXTRA15. We’ll respond to you shortly!"
Many of our customers face this issue. Around 50% of the folks actually open chats with WhatsApp Businesses but don't message. Many reasons why customers don't message, maybe due to hesitation or just the fact they forgot to message.
But you can now send a free form whatsapp message even if the customer drops off! Using Spur & WhatsApp Business API
I've covered how this works in our WhatsApp Lead Generation article, check it out.
While not the most exciting thing to set up, welcome messages are essential in setting up your Brand's communication. And using Welcome flows along with the WhatsApp Business API helps with both boosting your leads and conversions.
To set it up, create an account with Spur now!
